We want you to enjoy your fishing experience with complete satisfaction. If you’re not entirely happy with your purchase, we’re here to help. This Refund & Return Policy outlines your rights, our obligations, and the steps involved in returning a product or requesting a refund.

1. Eligibility for Refunds and Returns

We accept returns and offer refunds or exchanges under the following conditions:

  • The product must be returned within 30 daysof the original purchase date.
  • The item must be unused, unassembled, and in its original condition and packaging, including any accessories, manuals, and tags.
  • A valid proof of purchase(e.g. order confirmation, receipt, invoice) must be provided.
  • The product must not fall under the non-returnable or non-refundable itemslist below.

2. Change of Mind

If you change your mind about your purchase, you are eligible for a refund or exchange provided:

  • The return request is made within 30 daysof receiving the product.
  • The item is unused, in resaleable condition, and in its original packaging.
  • The cost of return shipping will be borne by the customer, and any initial shipping costs are non-refundable.

3. Faulty or Damaged Goods

If your product is faulty, damaged, or significantly different from its description, we will gladly offer you a:

  • Replacement (subject to stock availability)
  • Full refund
  • Store credit

To qualify:

  • You must notify us within 7 daysof receiving the item.
  • You may be asked to provide photographic evidenceof the damage or fault.
  • We may arrange return shipping at our cost depending on the situation.

We reserve the right to inspect the returned item before approving any refund or exchange.

4. Incorrect or Incomplete Orders

If you received the wrong item or your order is missing items:

  • Contact us within 7 daysof delivery.
  • We will arrange for the correct items to be sent to you at no additional charge.
  • If the item needs to be returned, we will provide prepaid return instructions.

5. Non-Returnable or Non-Refundable Items

The following items are not eligible for return or refund:

  • Items that have been used, damaged by customer misuse, or altered in any way.
  • Clearance items or items marked “Final Sale.”
  • Gift cards or promotional vouchers.
  • Custom-ordered or made-to-order products.

6. Refund Processing Time

Once your return is received and inspected, we will:

  • Notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds are issued via the original payment method only.

Note: Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

7. Return Shipping

Unless the item is faulty or sent in error:

  • The cost of return shipping is your responsibility.
  • We recommend using a trackable shipping serviceand retaining proof of postage.
  • We are not liable for items lost or damaged in transit.

Items should be returned to the address provided by our customer service team once your return is approved.

8. Exchanges

If you would like to exchange an item for a different size, model, or style:

  • The same return conditions apply (unused, original packaging, 30-day window).
  • You may need to pay the price difference or receive a refund if the exchanged item is of different value.
  • Shipping costs for exchanged items will be communicated upon approval.

9. How to Initiate a Return or Refund

o start a return, please contact us via:

Email: [insert business email]
Phone: [insert customer support number]
Contact Form: [insert website contact form URL if available]

Please include:

  • Your full name
  • Order number
  • Description of the issue
  • Photo evidence (if applicable)

10. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

11. Policy Changes

We reserve the right to amend this Refund & Return Policy at any time without notice. Any changes will be published on this page with an updated revision date.

Need Help?

If you have any questions about your order or this policy, feel free to reach out to our support team. We’re here to ensure you have the best experience with your purchase.